Billing issues with Virtual Account

[Bisma Nugraha]

I've been encountered billing issues

I live in Indonesia and I need to pay the photography monthly plan by using virtual account. But it always error, it said like picture bellowBilling issue with using Virtual Account 200kI've tried 3 bills, 135k, 150k, and 200k. They're failed somehow. Is there an issue from adobe web or something that I cannot manage the payment?

[John T Smith · Accepted solution]

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

[Bisma Nugraha]

Ah thanks man. I don't know about that because I new in this community