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Billing issues with Virtual Account

Community Beginner ,
Feb 25, 2020 Feb 25, 2020

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I've been encountered billing issues

 

I live in Indonesia and I need to pay the photography monthly plan by using virtual account. But it always error, it said like picture bellowBilling issue with using Virtual Account 200kBilling issue with using Virtual Account 200kI've tried 3 bills, 135k, 150k, and 200k. They're failed somehow. Is there an issue from adobe web or something that I cannot manage the payment?

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Account management, Billing

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correct answers 1 Correct answer

Adobe Community Professional , Feb 25, 2020 Feb 25, 2020
This is a public forum, not the link to Adobe support -other users here can't help with an account problem Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to...

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Adobe Community Professional ,
Feb 25, 2020 Feb 25, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Community Beginner ,
Feb 26, 2020 Feb 26, 2020

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Ah thanks man. I don't know about that because I new in this community

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