Billing Issues

[Animatrr]

I recently changed the payment option.  And Adobe still says there's a billing issue.  What's the problem here?  I have all the invoices and it accepted all payments, what's the issue?

[Animatrr · Accepted solution]

Nevermind, just fixed itself.

[kglad]

thanks for the update.

[sarahn0060595]

hi, 

how did you do it? i have the same issue. 

[kglad]

@sarahn0060595 

usually, you just change your payment info, https://helpx.adobe.com/manage-account/using/update-billing-information.html

[sarahn0060595]

ah ok, this doesn't work for me. 

It's a technical issue they say. 

[sarahn0060595]

yes obvisiously, i already tried that.  But nothing works here. so i contacted the adobe support, i've been talking to 30 different persons from adobe support. We already did support chat, we did adobe remote session and i've been calling with several persons from adobe. it's always the same 'its a technical issue, i connect you through'. So maybe someone in this community had the same issue, and can help me for real. 🙂

[kglad]

@sarahn0060595 

only adobe support can help you.

[sarahn0060595]

LOL it wasn't i spend a whole week, with somebody who remote controlled my pc from adobe. i've been on the phone 7 times with an adobe employer. none could help, they just said i connect you trough, i will get another collegue, always the same. So a week later it was gone & they mentioned it was an technical issue on their side. But every employer that i had contact with, just did the same script, probably reading some script they must follow but it itsn't much of worthy system. Just so know: adobe support didn't help me at alllll

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from animate">

[sarahn0060595]

thank you at first i didn't know there were categories, i'm pretty new in the community. 

[kglad]

you're welcome.

p.s. can you change your payment option back to the pre-problem option?

[sarahn0060595]

yes i think IT-department did this. 

[kglad]

check https://account.adobe.com

is the previously working method listed and active?

[sarahn0060595]

hmmm it is really weird, something just dont add up. 

It says that i don't have a licensed account, but still have acces to all the apps. 

So no, the screen i'm seeing is not right. I tried to do an update from illustrator & everything works so i think its a technical issue again. But if it's still working, i will not touch it. or take any contact with Adobe. 

it's just not worth the time and effort. 

[kglad]

if you have monthly payments, are they being processed even though there's a problem?

[sarahn0060595]

yes and you know what is also really weird. if my collegue uses my login just to check the billing. it says we have a licensed account, but when i login with the same account it says it don't wtf man??? 

[kglad]

what browser/version are you using to check your account?

and is that a teams or enterprise account?

[Jeffrey_A_Wright]

Sarah, sorry you are encountering problems managing and using your Creative Cloud for Team membership. Have you involved your organizations IT department for assistance? I am showing that Case ADB-36035218-D4T9 was closed because we were not able to reach you. Please bookmark https://adobe.ly/3YINdXh for information on how you can make updates to future support cases.

You responded to a discussion about a billing error, Sarah. Are you encountering a billing error or a technical problem using your applications? ^JW