Billing Issues

[Animatrr]

I recently changed the payment option.  And Adobe still says there's a billing issue.  What's the problem here?  I have all the invoices and it accepted all payments, what's the issue?

[Animatrr · Accepted solution]

Nevermind, just fixed itself.

[kglad]

thanks for the update.

[sarahn0060595]

hi, 

how did you do it? i have the same issue. 

[kglad]

@sarahn0060595 

usually, you just change your payment info, https://helpx.adobe.com/manage-account/using/update-billing-information.html

[sarahn0060595]

ah ok, this doesn't work for me. 

It's a technical issue they say. 

[sarahn0060595]

yes obvisiously, i already tried that.  But nothing works here. so i contacted the adobe support, i've been talking to 30 different persons from adobe support. We already did support chat, we did adobe remote session and i've been calling with several persons from adobe. it's always the same 'its a technical issue, i connect you through'. So maybe someone in this community had the same issue, and can help me for real. 🙂

[kglad]

@sarahn0060595 

only adobe support can help you.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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