Billing on hold for Ukraine

Community Beginner ,
Apr 01, 2022 Apr 01, 2022

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Hi! I read that due to current circumstances in Ukraine it was announced that billing for users will be put on hold for some months. Please inform me wheteher it is true and how I can take advantage of this opportunity. 

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Adobe Community Professional ,
Apr 01, 2022 Apr 01, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Apr 02, 2022 Apr 02, 2022

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Thanks! Did everything according to your advice. 

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Adobe Community Professional ,
Apr 01, 2022 Apr 01, 2022

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Hi @Serpel-73,

As I understand it, Adobe is always willing to help. But currently, we do not have more information than this. I would suggest, you contact Adobe support and enquire there about your possibilities. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 02, 2022 Apr 02, 2022

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Thanks for your help! 

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