Was informed two months ago after cancelling before the free trial period ended that I would be refunded and the amount has still not been refunded. I have tried to find a billing email or customer service email address in which to follow this through and of course there is nothing other than going on an endless circle and a virtual assistant that was hopeless.
I ask one more time before heading to my bank for fraud refund. Can I have an email address to contact someone to discuss this and sort this out? Thank you. Very dissatisfied customer who does not like to be riped off.
I understand your frustration, but then I am just a user like you trying to help and unfortunately this is the only route to contact the actual employees who can handle your matter. I hope you get your issue resolved soon. Good luck
Here is the bank statement as requested with the amount debited from my account by Adobe Systems for the amount of $120.95 on the 26th April 2021. This product was cancelled.
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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.
Since you appear to be having issues with the Chat function, I suggest you try calling.
PHONE: You can also search this page for a regionally appropriate phone number for customer support.