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Billing

New Here ,
Mar 02, 2020 Mar 02, 2020

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Please help me. Adobe keep taking £10 out of my account every month. I want to cancel or remove my payment method. I only needed photoshop for a bit for a school project. I need to pay £40 to cancel which I simply can't afford. This is a scam.

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Account management , Billing

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Community Expert ,
Mar 02, 2020 Mar 02, 2020

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"This is a scam"

Did you read the contract terms before you entered the contract?

 

This is a user to user forum and nobody here can help you.

Contact Adobe directly here:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

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Community Expert ,
Mar 02, 2020 Mar 02, 2020

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If you needed Photoshop for only a short time, why did you buy the annual Photography plan that requires a 12 month commitment?  The monthly Photoshop only plan can be cancelled anytime without penalty.  But it costs more per month.

image.png

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 04, 2020 Mar 04, 2020

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Didn't realise it was a year, I saw paid monthly and got it.

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