BILLING

[graphicscribbles]

WHY, WHEN I ATTEMPT TO REACH THE BILLING DEPARTMENT THROUGH THE PHONE PROMPTS, AM I DISCONNECTED?  I CAN NOT REACH BILLING.  I NEED BILLING TO CALL ME ASAP.

[John T Smith]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[graphicscribbles]

I am very aware it's a public forum John.  I need to reach Billing by phone.  They only want me to type my issue.  Too much to type.  I want to speak to a human on the phone.  If you don't understand or you don't believe me, try calling the number yourself and click 1, 1, 2 (to reach billing) and let me know if you get through or if the system disconnects you.  After a dozen tries - a giant waste of my time, I am irritated - as anyone would be.  We are all in the pandemic, not just Adobe and we have businesses to run.

[Peru Bob]

Have you tried during regular business hours?

Where are you located?

[graphicscribbles]

Yes it was during business hours, which btw they have posted as 24/7.  It was during a weekday.  I am EST.

[Nancy OShea]

Pick up the phone M-F.

https://helpx.adobe.com/contact/phone.html

To reach online chat, log-in to your paid plan with a browser that accepts cookies and does not have script blockers.  Failing that, try using another device.

[Test Screen Name]

Please give the phone number you are calling. There are many fake numbers out there, belonging to scammers.

[graphicscribbles]

I was calling their number:  1 (800) 833-6687 during business hours and all hours.

The phone system would hang up on me before it connected to a person.

It's straigntened out now.  Thanks.