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Billing

New Here ,
Apr 12, 2020 Apr 12, 2020

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I am helping a friend who have two billings on his memership the plan should only be one. His name are Berth Johansson and the billing-OCR is REMOVED and the legal form REMOVED. He´s been billed for two plans and his attention was only one, something must be wrong.

Lars Köhler EMAIL REMOVED helping Bernth

 

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Adobe Community Professional ,
Apr 12, 2020 Apr 12, 2020

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Your friend needs to contact support

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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