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Billing

New Here ,
Oct 05, 2020 Oct 05, 2020

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Our monthly payment is $14.99.  October 3rd there was a $23.88 charge to our credit card.  This was not authorized and we have no idea what it is for.  Please let us know asap.  

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Account management, Billing

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correct answers 1 Correct answer

Adobe Community Professional , Oct 05, 2020 Oct 05, 2020
1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to view your invoice history. https://account.adobe.com/plans 2. If you still need help, scroll down to Contact Adobe on the same page. 3. Click the chat icon. Online chat is available in English 24/7. 4. In the chat box, type AGENT followed by enter key and wait for a human. 5. Alternately, phone customer service M-F during normal business hours. https://www.adobe.com/about-adobe/contact.html...

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Adobe Community Professional ,
Oct 05, 2020 Oct 05, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for billing issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI. I believe that typing BILLING in connects you to a CSR who deals with billing issues.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Adobe Community Professional ,
Oct 05, 2020 Oct 05, 2020

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1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to view your invoice history.
https://account.adobe.com/plans
2. If you still need help, scroll down to Contact Adobe on the same page.
3. Click the chat icon. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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