BILLING

New Here ,
May 05, 2021 May 05, 2021

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WHY, WHEN I ATTEMPT TO REACH THE BILLING DEPARTMENT THROUGH THE PHONE PROMPTS, AM I DISCONNECTED?  I CAN NOT REACH BILLING.  I NEED BILLING TO CALL ME ASAP.

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
May 05, 2021 May 05, 2021

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I am very aware it's a public forum John.  I need to reach Billing by phone.  They only want me to type my issue.  Too much to type.  I want to speak to a human on the phone.  If you don't understand or you don't believe me, try calling the number yourself and click 1, 1, 2 (to reach billing) and let me know if you get through or if the system disconnects you.  After a dozen tries - a giant waste of my time, I am irritated - as anyone would be.  We are all in the pandemic, not just Adobe and we have businesses to run.

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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Have you tried during regular business hours?

Where are you located?

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New Here ,
May 06, 2021 May 06, 2021

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Yes it was during business hours, which btw they have posted as 24/7.  It was during a weekday.  I am EST.

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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Pick up the phone M-F.

https://helpx.adobe.com/contact/phone.html

 

To reach online chat, log-in to your paid plan with a browser that accepts cookies and does not have script blockers.  Failing that, try using another device.

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
May 07, 2021 May 07, 2021

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Please give the phone number you are calling. There are many fake numbers out there, belonging to scammers.

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New Here ,
May 13, 2021 May 13, 2021

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I was calling their number:  1 (800) 833-6687 during business hours and all hours.

The phone system would hang up on me before it connected to a person.

It's straigntened out now.  Thanks.

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