Billing

[KFS6]

I signed up for an Adobe account 4/9/22 on a monthly billling term. I paid the first payment of $15.98 which has been deducted out of my bank acccount and now when I try to do anything with Adobe it is tellling me I need to signup for an Adobe account??? 

[Peru Bob · Accepted solution]

See here:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

If that doesn't help:

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[ProDesignTools]

[Moved to Account, Payment, & Plan Discussions]