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Billing

New Here ,
Jan 06, 2024 Jan 06, 2024

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I started a free trail then cancled it but it still charged me

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correct answers 1 Correct answer

Community Expert , Jan 09, 2024 Jan 09, 2024

@Joseph34637304735e 

 

if you still have questions, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe repre

...

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Community Expert ,
Jan 06, 2024 Jan 06, 2024

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was that an enterprise or teams subscription?

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Adobe Employee ,
Jan 08, 2024 Jan 08, 2024

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Hi @Joseph34637304735e ,

 

I can see that you had canceled a Photoshop Individual Plan. Would be moving this post to the Account, Payment, and Plan Community for further assistance. 

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Community Expert ,
Jan 09, 2024 Jan 09, 2024

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LATEST

@Joseph34637304735e 

 

if you still have questions, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Translate

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Report

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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