Black Friday upgrade not upgradeable

[lowarnloes]

Since I saw a Black Friday advert a few days ago, I've been trying to decide whether or not to click the Upgrade button and go for all apps. I've had the Photoshop/Lightroom option for ages and wanted Premiere Pro, and thought this would be a good time.

So I pressed upgrade. And the upgrade now... and then a box says that my purchase is not supported. I already own a Photography Plan (20GB). The message confirms that I own Photography Plan and that I'm trying to buy Creative Cloud All Apps (100GB). Why can't I? I went back and look at the terms. It says that it's available to eligible subscribers of single apps or Photography plan.

Any clue as to why I'm ineligible? I'm trying to contact live chat but I've been waiting for an hour and there's only 1 hour 20 minutes of the offer left...

[Nancy OShea]

Black Friday deals are for NEW CUSTOMERS only, for 1 year of Creative Cloud All Apps.

As a current member, you're not eligible, sorry.

Besides, Photography Plan is already a deeply discounted bundle of apps & services for $10/month.  You won't find a cheaper rate.

[Moderator moved from The Lounge to Account, Payment & Plans.]

[kglad]

actually, the terms you cited says new all-apps subscribers are eligible. so, someone with a photography plan that's never been an all-apps subscriber would seem to be qualified.  ie, contacting adobe support is prudent to obtain clarification.  keep us updated.

[lowarnloes]

So, how is it worded as "upgrade"? Surely having a photography package and changing to an all apps package is the very definition of "upgrade". A new customer can buy it from scratch, but cannot upgrade!!

[Nancy OShea]

See Black Friday Terms:

https://www.adobe.com/offer-terms/cc_full_special_offer.html

[lowarnloes]

I've checked all the terms. I've never had an All Apps subscription, ever.

I'm still no closer to finding out why I can't get it because support chat has been busy for the last several *hours*

[kglad]

you could also send a tweet/x while holding on chat.

[lowarnloes]

I tweeted, but nothing yet.

And now it says live chat is closed. It's a joke!!

[kglad]

what country are you in?

[lowarnloes]

I'm in the UK

[kglad]

ok.  that explains why you see something different (eg, chat closing) than i see.  unfortunately, i don't think there's anything you can do about it.  your tweet/x will probably get a response prior to chat becoming available again for you, but i'm not sure about that so try chat tomorrow am (pst) and see if it opens back up for you.