Boa tarde! Recebi uma cobrança em meu cartão de crédito de uma assinatura com vocês que eu não fiz,

[Delightful_friendship5CBE]

Boa tarde! Recebi uma cobrança em meu cartão de crédito de uma assinatura com vocês que eu não fiz, eu selecionei a opção apenas dos dias grátis e vocês automaticamente colocaram uma assinatura que eu não fiz. Desejo o cancelamento da cobrança por gentileza.

[jane-e]

@Delightful_friendship5CBE 

I've moved your post from Using the Community to the Account, Payment, & Plan forum.

The 7-day free trial rolls into an annual plan if it is not cancelled within the 7 days. You didn't say whether or not you canceled.

Only Adobe Customer Care can assist with billing. Contact them directly. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

[Jeffrey_A_Wright]

Delightful_friendship, thanks for posting your question about the unknown charge to your credit card to this public discussion forum.

The only active membership under the account is managed by Apple. Please manage your memberships on your iOS or Apple device if you want to cancel the service you activated.  ^JW

[Delightful_friendship5CBE]

Certo, eu já fiz isso. Porém eu não fiz assinatura, vocês me cobraram sem eu assinar isso e eu quero o estorno na fatura do meu cartão.

[Jeffrey_A_Wright]

Delightful_friendship, please make sure to provide your feedback as part of the cancellation process.

Please see https://adobe.ly/4g6Cagh for more information from Apple on how to cancel the subscription. ^JW

[Delightful_friendship5CBE]

Como disse, eu já fiz esse cancelamento. E meu estorno fica como??

Precisarei ir para o PROCON?

[Jeffrey_A_Wright]

Any refund would be issued through Apple, Delightful_Friendship, since they managed the membership including accepting your payment for the service. ^JW

[jane-e]

Will I need to go to PROCON?

By @Delightful_friendship5CBE

No, but because you purchased from the App Store you will need to contact Apple. Adobe did not process your payment. Apple did.

https://support.apple.com/en-us/118223

Jane