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Bought Elements 2022 in Aug and 2023 released Sep

New Here ,
Sep 30, 2022 Sep 30, 2022

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What a bummer......I purchased Elements 2022 on Aug 24, and I get an email today (9/30) introducing Elements 2023.

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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1 - think about a return and a new purchase

or

2 - contact support to ask about a free upgrade

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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ouch, you're just outside the 30 day return period.

 

kglad_0-1664589473426.png

 

but do contact support asap.  if they can still sell you something (eg, 2023 version), i think they're more likely to bend the rules and accept the 2022 return.

 

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