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Bought plan with wrong email address

New Here ,
Jun 12, 2023 Jun 12, 2023

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Hey,

Today I just bought year-annual creative cloud plan, but I just found I bought it in wrong email address and that email address does not have an adobe account.
I already received my credit card bill, how can I refund it?

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correct answers 2 Correct answers

Community Expert , Jun 12, 2023 Jun 12, 2023

correct that, https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

 

<moved from download&install>

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Community Expert , Jun 12, 2023 Jun 12, 2023

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted

...

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Community Expert ,
Jun 12, 2023 Jun 12, 2023

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correct that, https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

 

<moved from download&install>

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New Here ,
Jun 12, 2023 Jun 12, 2023

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Hi kglad,

Big Thanks for your help.

But I just found that I still can't find the wrong email address that I used for registration.

The only information is my paying credit card and its bill, because I don't remember specific of my wrong typed email.

 

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Community Expert ,
Jun 12, 2023 Jun 12, 2023

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contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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