[Branched from worst customer service...]

[Zone P]

Worst service ever, I'm desperate and still cannot make it work after upgrading and losing my old license. Very few know what they are doing, no supervisors when asked for, say they will call then dont call, hours and days gone by. Disheartening.

[Nancy OShea]

"...still cannot make it work after upgrading and losing my old license..."

You resurrected a very old topic.  I've branched this to a new topic for you in Account, Payment & Plan forum.  Keep in mind this is a user-to-user forum, not customer support.  We don't have access to your account. We only know what you tell us in this public space.

• Which operating system are you using?
• Which app or service is the related to?
• What specfically do you need help with? 

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Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!  Real Adobe staff will never contact you by Outlook, Gmail, Hotmail or Skype.
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3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730