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Cómo cancelar el plan sin cobros adicionales

New Here ,
May 21, 2023 May 21, 2023

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Buenos días!

Quiero cancelar mi subscripción porque no la necesito pero me indica que debo cancelar 160.000 COP por incumplir el año del plan adquirido. En qué fecha debo realizar la cancelación del plan para que no me cobren adicionales por incumplimiento?

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Account management , Billing

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Community Expert ,
May 21, 2023 May 21, 2023

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after your 12th monthly payment is received.

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Community Expert ,
May 21, 2023 May 21, 2023

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Log-in to your Adobe account and click this link https://account.adobe.com/plans

 

Cancel "about" 2 weeks before your renewal date

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Adobe Employee ,
May 22, 2023 May 22, 2023

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LATEST

Leidy, thank you for your question. Please follow the suggestions offered by Kglad and John Smith and cancel your membership when the current annual period has been completed. I recommend setting a reminder in your calendar and bookmarking https://helpx.adobe.com/manage-account/using/cancel-subscription.html when the plan is close to renewing.

 

The link provided by John should allow you to see the subscription renewal date for Acrobat Pro. If you need assistance canceling or determining the renewal date, please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a private chat session with a member of our support team.

 

 

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