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¿Cómo cancelar mi pedido? [edited by moderator]

New Here ,
Aug 16, 2021 Aug 16, 2021

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Hace unos cinco meses, se me hace un cargo de un producto qu enunca he utilizado, hoy que me he dado cuenta , lo ge intentado de cancelar y me salta un mensaje, que si cancelo ahora mismo , ne haran un cobro de 51.000 CLP - lo importante es que necesito que dejen de hacerme ese cobro a la tarjeta y pudiera eliminar ese producto a costo cero .

 

Atte . Patricio Aravena ontrareas 

 

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Billing

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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if you subscribed to an annual plan (in exchange for a lower monthly cost) and then cancel before your 1 year lease expires, you are charged 1/2 the cost of the remaining months.

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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LATEST

From the date you joined, you had 14 days to cancel without a penalty fee.

https://account.adobe.com/plans

 

Now after 5 months, you will be asked to pay a 50% early termination fee.  To avoid fees, you can wait until your 12th month of service to cancel.

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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