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Cómo contactar un agente de ventas

New Here ,
Jul 05, 2023 Jul 05, 2023

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Desde ayer estoy tratando de hacer una consulta a un agente de ventas y no he podido. Tambien tengo problemas con la ubicación de mi cuenta?, como conozco el historial de pagos anterior, no puedo acceder a él y creo que terminé pagando dos mensualidades!

gracias 

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correct answers 2 Correct answers

Community Expert , Jul 05, 2023 Jul 05, 2023

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look

...

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Adobe Employee , Jul 05, 2023 Jul 05, 2023

Hi there,

Thanks for writing in. There has been only single payment info for this month's transaction history for Creative cloud desktop all apps.

However, you can always contact our support team as mentioned by the expert above.

Let us know if you have any questions.

Regards,

Shivangi

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Community Expert ,
Jul 05, 2023 Jul 05, 2023

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there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from download and install >

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Adobe Employee ,
Jul 05, 2023 Jul 05, 2023

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Hi there,

Thanks for writing in. There has been only single payment info for this month's transaction history for Creative cloud desktop all apps.

However, you can always contact our support team as mentioned by the expert above.

Let us know if you have any questions.

Regards,

Shivangi

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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