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¿Cómo solicitar un reembolso?

New Here ,
May 02, 2022 May 02, 2022

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Hola, compré un plan de Adobe Creative Cloud el 21 de abril de 2022  (número de pedido AB01199000007EMX) con un periodo de prueba de 14 días; sin embargo lo cancelé el 22 de abril debido a que no podía utilizarlo. Se me envió un correo confirmando la cancelación, sin embargo han pasado los 5 días habiles que me dijeron para hacerme el reembolso y no se me ha devuelto el dinero. ¿Tendría que solicitar un reembolso o es cuestión de esperar?

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Community Expert ,
May 02, 2022 May 02, 2022

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I would wait a bit longer, though it seems unusual for it to take this long.

 

Please note: As this is mainly a public user-to-user forum, we are not really able to help you with any billing, account or subscription issues directly. You will need to contact Adobe Customer Care for assistance instead:

 

Click the 'circle with a speech bubble' icon (below is how it looks) on the right hand side to initiate a Chat.

 

contactadobeicon.png

Best Regards,
Maurice

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Community Expert ,
May 02, 2022 May 02, 2022

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6 business days is not enough time.  It takes at least 10-15 business days to clear the banks.

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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