Called Twice, Chatted Twice, Ignored 4 times

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Imagine you are sitting in you studio apartment and you are very poor. You look at your bank account and realize you are negative in balance. You look what could have possibly done this. It appears to be an annual renewal charge of $400 dollars for adobe creative cloud services which you no longer use. But all good you check online and you have resubbed 7 days ago so you are eligible for a full refund as it has not been 14 days. So you chat with a nice fellow that decides that you actually have subscribed back in 2019 so you aren't eligible for any money back.. you end the chat to call. You call and are on hold for 8 mins and get hung up on. You call again and after 10 minutes of being on hold you decide to start another online chat. The online chat seems to be going well. The person offer to help.. It's off to a good start. Still on hold but at least this new chatter is willing to help. The call hangs up after 21 minutes of being on hold. But not to worry it still seems Anand is looking out for you... But wait radio silence.. He was going to help... he was going to solve all your issues... "Anand has left the conversation"

This is my life. But not to worry your last resort is to post on a form in hopes that someone will eventually see it. Hello? is anyone there?

[John T Smith · Accepted solution]

When you have a subscription you must cancel BEFORE the renewal date

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730