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Cambio en el precio de la membresía anual

New Here ,
Aug 31, 2023 Aug 31, 2023

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Hola, me llegó un correo que el precio de mi renovación anual será por un monto muy superior al plan escogido inicialmente. Al meterme en mi cuenta me sale que mantiene el mismo costo, ahora me crea la duda si cancelo el plan porque no quiero que me carguen mucho más dinero por un plan que en la web me dice que tiene otro costo. 

Con quién puedo averiguar cuál es el precio real de la renovación del plan. El cambio es de 219.00 a 360.00 por lo cual si es significativo. 

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correct answers 1 Correct answer

Community Expert , Aug 31, 2023 Aug 31, 2023

You probably had a one year special price. Those augment after the initial year. As you do not give mire information, it is difficult to counsel what you should do. Best is to contact customer care.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start th

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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You probably had a one year special price. Those augment after the initial year. As you do not give mire information, it is difficult to counsel what you should do. Best is to contact customer care.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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