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Can I cancel Adobe After Effects halfway through?

New Here ,
Feb 21, 2021 Feb 21, 2021

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I'm sure I was advised by Adobe that I couldn't cancel halfway through, however, I am currently unable to use it and it is an expebse I could do without. Anyone know whether this is possible?

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Adobe Community Professional ,
Feb 21, 2021 Feb 21, 2021

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
-do be aware that cancelling early means paying 1/2 of the remaining time as a fee
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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LEGEND ,
Feb 21, 2021 Feb 21, 2021

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It depends what plan you agreed to pay for. Most people take out the annual, paid monthly, plan. This is - as the name might suggest - a promise to pay for the year. However, for most plans Adobe will generously let you cancel early in exchange for paying a mere half of the rest of the promise. This is called a "cancellation fee".


So, did Adobe say you could not cancel? Or did they actually tell you there was a fee?

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