Can not cancel my subscription which has been charging my card for years. How to cancel

New Here ,
Jun 19, 2022 Jun 19, 2022

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I have try to cancel an adobe subscription account which my daugther use and was charge to my credit card for many years. I thought I have already cancel the plan but it seem that it is still on going. I have try many time and there was not cancel button on my account page. Adobe help page only said the only option is that there might be a problem and to wait. So far nothing change. Is there a number I can call or an support email I can sent to ask them to cancel my subscription? 

 

Thank you. Been paying adobe for nothing though this subscription for three years already... Sign.....

 

 

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Account management , Billing

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Adobe Community Professional ,
Jun 19, 2022 Jun 19, 2022

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Hi  @Yuth249276112t97 

This forum is answered mainly by volunteers; staff have a badge that says "Adobe Employee". You will need to contact Adobe Customer Care directly for help with billing:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  

If your browser will not auto-open the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send tweet to @AdobeCare.

 

Don't respond to PM from scammers purporting to be Adobe. Adobe does not do support by email.

~ Jane

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