can not change my billing adress - no field to enter

New Here ,
Jan 31, 2022 Jan 31, 2022

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Michael22920565m4vx_0-1643637403201.png

I want to change the adress for billing but there is no field to enter a new adress or change the old one!

 

Have someboday any tip?

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Billing

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Adobe Employee ,
Jan 31, 2022 Jan 31, 2022

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Michael, sorry you are unable to enter the credit card number and update your billing information as described in https://helpx.adobe.com/manage-account/using/update-billing-information.html.  Which web browsers have you used?  Are blocked from entering the information in both FireFox and Chrome?

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New Here ,
Feb 01, 2022 Feb 01, 2022

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in both browser is no adress field. there is also no difference if i want to add a new credit card or edit the old one.

I only want ot change the adress because I moved my office

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New Here ,
Mar 18, 2022 Mar 18, 2022

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Hi! I have the same problem! There is an old adress on my invoices. I checked the credit card details with my bank - they are ok. But adobe usese a wired combination of my old street and town but uses the new postal code (which I could enter in the payment details field)... But WHERE can I put in the right street, house number and city??? thanxs for yor help!

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Adobe Employee ,
Mar 18, 2022 Mar 18, 2022

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Judith, if you have already tried a different web browser, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a support team member can assist you.

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