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can "rentals" on Adobe programs be cancelled?

Explorer ,
Apr 18, 2023 Apr 18, 2023

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hi,

can "rentals" on Adobe programs be cancelled?

I'm about to purchase Photoshop... what if there is something wrong with it?

can you cancel the "rental"? (I don't know what else to call it..)

 

thank you...

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Account management , Billing

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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You have a 7 day trial and if you cancel INSIDE 14 days you will receive a refund

 

Once you go past the 14 days your subscription is active and you pay a fee of 1/2 of the remaining time to cancel early

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Explorer ,
Apr 18, 2023 Apr 18, 2023

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thank you.......

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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Read the system requirements BEFORE you subscribe.  Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
  • MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

If you decide to cancel, you have 14 days in which to do so.  After that however, there is a 50% early termination fee.

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Hope that helps.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 02, 2023 May 02, 2023

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quote

Read the system requirements BEFORE you subscribe.  Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
  • MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

If you decide to cancel, you have 14 days in which to do so.  After that however, there is a 50% early termination fee.

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html.
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Hope that helps.


By @Nancy OShea

Facing same issue for last 3 days, but found your reply helpful. Much Thanks

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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use the trial, but don't start it until you're ready to test all the features you want.

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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7 days isn't much time to test ALL features available from the Photography Plan.  I'd be hard pressed to test 1/3 of the features in Photoshop let alone, Creative Cloud, Lightroom Mobile, Lightroom Classic, Camera Raw, Portfolio, etc...

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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quote

 but don't start it until you're ready


By @kglad

 

I think the trial begins upon installation, not upon opening the app.

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LEGEND ,
Apr 18, 2023 Apr 18, 2023

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The 7 days is probably chosen to give enough time to make sure it installs, starts and basically runs on your computer, and has promise for the job you want to do.  DON'T FORGET to cancel the trial if it fails.

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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If you get the month-to-month Photoshop plan at the higher price per month, you can cancel ANYTIME, no fee.  But Annual plans (prepaid or paid monthly) require a 12-month commitment.  See screenshot.

 

image.png

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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