Can’t access subscription

New Here ,
Oct 07, 2021 Oct 07, 2021

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I pay for the premium subscription but in the last week I have not been able to use any of the features. In the app it tells me I need to get a description when I've already been paying for it. Please help me!!

 

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum... Mod

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Account management

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Adobe Community Professional ,
Oct 07, 2021 Oct 07, 2021

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Adobe Community Professional ,
Oct 07, 2021 Oct 07, 2021

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Are you logged-in to the correct account?

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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