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Can't call/chat to an agent because I am out of the country.

New Here ,
Oct 26, 2022 Oct 26, 2022

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I am trying to connect with an agent, either calling or via chat, but since I am out of the country (and will be until Dec 15) the calling/chatting options are not available. I need to speak to someone about my account/plan that is in the USA.

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Account management , Billing

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Community Expert ,
Oct 26, 2022 Oct 26, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Oct 26, 2022 Oct 26, 2022

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when out of the country, the chat doesn't appear. That is my issue. 

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Community Expert ,
Oct 26, 2022 Oct 26, 2022

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what's your issue with phone and twitter?

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New Here ,
Oct 26, 2022 Oct 26, 2022

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in Peru right now. When trying to call the US number, it doesn't work. The Peru number is only english. I will try Twitter.

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Community Expert ,
Oct 26, 2022 Oct 26, 2022

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ok

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