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Can't Cancel [Branched & Moved from an Unrelated Topic.]

New Here ,
Mar 16, 2023 Mar 16, 2023

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Hvala Vam. Uključio sam "payment method" na datum 17.02.2023. Nisam koristio stranicu jer mi ne odgoovara. Sada, kada želim "cancel my plan", ne dozvoljava mi i pišu da imaju problem, neki "issue." Zanimljivo je koliko je jednostavno za uplatiti program, ali ne i za poništiti. 

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Community Expert ,
Mar 16, 2023 Mar 16, 2023

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Hi @Adnan28916651hrv0 you do not have the same problem as the OP. I would suggest you create a new post under Account, Payment and Plans forum to get a proper answer.

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Community Expert ,
Mar 19, 2023 Mar 19, 2023

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you're past the cancellation deadline if you started an annual trial.  ie, you're subject to a cancellation penalty.

 

you should discuss with adobe support. bthere are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Mar 19, 2023 Mar 19, 2023

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You may Contact Adobe Support with a browser that accepts cookies and does not have script blockers.

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone Monday through Friday, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

[Moderator moved from Creative Cloud Services to Account, Payment & Plan.]

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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