Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Can’t cancel free trial

New Here ,
Sep 25, 2025 Sep 25, 2025

please help whenever I try to cancel my free trial it keeps saying unable to load data

 

IMG_3920.png

79
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 25, 2025 Sep 25, 2025

Hi @Charismatic_worker9573,

We are sorry for the experience. Have you tried cancelling the plan using a different browser? Also, could you test it after rebooting your computer?

Let us know how it goes.


^Shivangi

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 25, 2025 Sep 25, 2025

in particular, to cancel, use a mobile phone's updated non-opera browser with wifi disabled.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 25, 2025 Sep 25, 2025
LATEST

Thanks for the response here, @kglad. I'll get this issue looked into.


^Shivangi

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines