Can't cancel my plan PLEASE HELP

New Here ,
Oct 10, 2021 Oct 10, 2021

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I wanted to try out photoshop before I bought a plan and used it for school so I got the trial and it didn't work. When I went to my account to cancel my payment and plan I couldn't find my plan or my payment. I thought it cancelled automatecly since the trial didn't work but I look through my emails and see a payment fail from adobe. It said I have a past due payment but I never even had the chance to use the app or cancel the payment. Now I can't update or cancel my payment or plan. I don't know what to do and my billing information is in the US and I'm on vaction in Europe so I don't know if I got any mail from adobe.

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Adobe Community Professional ,
Oct 10, 2021 Oct 10, 2021

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Oct 10, 2021 Oct 10, 2021

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Is there any way I could contact adobe through text? 

 

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Adobe Community Professional ,
Oct 10, 2021 Oct 10, 2021

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No.  Email & texting are not secure channels.


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Oct 11, 2021 Oct 11, 2021

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No. Adobe provides support through chat or on the phone. No email, no texts.

 

If you don't want to use chat, you can search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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