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Can't cancel my plan

New Here ,
Oct 28, 2022 Oct 28, 2022

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I have been trying to cancel my subscription for months but can't due to a "billing issue" making me unable to change my plan and cancel. Yet the payment still goes through every month after a couple of tires but the billing issue remains. I've tried to wait the 30 days for it to cancel by itself since I get multiple emails saying the payment won't go through, but after a couple of tries I get billed but still no way to cancel. I just want to cancel my plan.

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Oct 28, 2022 Oct 28, 2022

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, o

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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