Can't Cancel Plan, Can't contact customer services

[zabi_1171]

Hi

I just wanted to check out the adobe free trial version and i forgot to cancel my trial so it ended up asking for money because i was using my empty card and it has been 2 months asking me for money and i just relized that so i went to cancel my plan so it doesn't take anymore money but i can't, it says you i gotta pay first to be able to cancel it. I tried to contact customer services for almost 2  days but everytime they say "We would request you to please contact us back after 3- 4 hours. We apologize for the inconvenience." and leave the chat.

It is gonna take another fee 2 days later so i would appreciate if anyone helped me.

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Nancy OShea · Accepted solution]

With a browser that accepts cookies and does not have script blockers or VPN enabled, please log-in to your account portal below.  Click on Manage Plans.
https://account.adobe.com/plans
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE CUSTOMER CARE:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
X (formerly Twitter): https://x.com/adobecare