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I have been trying to cancel my student account for the creative cloud as it is old. However I don't have access to my email (as it is my old one from university) so I can't cancel my subscription. Payments keep coming out of my account even though the I am not using it.
please help
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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
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I can't cancel my student account as I don't have access to my email anymore! How can I access without accessing this? In desperate need of help as I keep getting charged and I'm not even using it!
thanks
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Please see your duplicate post here:
Thread locked.