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Can't cancel subscription. Does paid subscription start after 7-day trial?

New Here ,
Jun 20, 2023 Jun 20, 2023

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I have 5 days left on Illustrator 7-day trial, but in my Adobe Account in section PLANS there isn't plan for Illustrator, so I can not cancel the subscribtion.

 

After my free trial ends, does paid subscrition start automatically? And if so, how can I prevent that from happening?

 

Thank you very much!

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Community Expert ,
Jun 20, 2023 Jun 20, 2023

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yes, your subscription starts immediately after your (usually 14 day) trial.  you must cancel to prevent that.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Jun 20, 2023 Jun 20, 2023

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Hi there,

As you have mentioned, we couldn't find any active subscription registered under your email address. Could you contact our support team as the expert referred?

Let us know if you have any questions.

Regards,

Shivangi

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