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Can´t cancel subscription without paying even after having same plan over a year

New Here ,
Aug 31, 2022 Aug 31, 2022

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Tried to cancel the subscription to the contract I've had since last year. 
Apparently it was renewed in July but now I can't cancel without paying a fee of about 140 dollars because ending the subscription too soon?
I live in Sweden and have tried calling the number listed but I can't get anywhere to talk to anyone.

Would be happy to get some help 🙂

 

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Community Expert ,
Aug 31, 2022 Aug 31, 2022

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Cancellation fees apply if not cancelled within the 14 day window. See the following article

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Having said that you can try contacting support and asking them for a waiver, you might get lucky. 
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.

Reach support via phone :- https://helpx.adobe.com/contact/phone.html
-Manan

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