can't cancel trial after it's period

Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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I've set up ilustrator for trial, now adobe account shows that I have it in my plan, I didn't pay for it and it wants to charge me 36,89 € even though I'm not using it after the trial period. 

 

Can't change the play because it says that there was no payment first. Please help me or tell me where to write an email to for help.

 

regards

Lukasz

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Account management , Billing

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correct answers 1 Correct answer

Community Beginner , Jan 14, 2022 Jan 14, 2022

got the chat in creative cloud desktop, so case closed.

 

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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To add, it was Illustrator trial.

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Adobe Community Professional ,
Jan 14, 2022 Jan 14, 2022

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Please contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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should it autoopen something ?

because it's not opening anything, I see this

Lukasz22434476uwhl_0-1642163158463.png

 

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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got the chat in creative cloud desktop, so case closed.

 

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