can't cancel

New Here ,
Apr 10, 2022 Apr 10, 2022

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Hello, so i bought a subscription a month ago, and I wanted to cancel it before 16th since that's when the payment went through but it now tells me I cannot cancel and have to pay for another one
I really do not have the money to buy another month (like I actually don't even have enough in my account)

I don't know what to tried searching but I couldn't find anything

 

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correct answers 1 Correct answer

Adobe Community Professional , Apr 10, 2022 Apr 10, 2022
This space is provided by Adobe, but it is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups -you MUST also allow 'cookies' in your web browser for the link to...

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Adobe Community Professional ,
Apr 10, 2022 Apr 10, 2022

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Moved to Account..... forum.

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Adobe Community Professional ,
Apr 10, 2022 Apr 10, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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