Can’t change country from Russia to Uzbekistan — unable to purchase subscription

[authentic_Songbird5E82]

Hi everyone,

I’m looking for help from the community because Adobe’s support bot hasn’t been able to resolve this.

My account was originally created while I lived in Russia, but I’ve now been living in Uzbekistan for several years. I’d like to subscribe to Behance Pro, but I can’t — the system still considers my region to be Russia, and doesn’t let me make a purchase.

I don’t have any active subscriptions right now, so I can’t change the region manually through the standard billing method. I’m also fully ready to provide proof of my current residency in Uzbekistan, such as local registration documents, if that helps.

Has anyone here faced something similar or found a workaround? I’d really appreciate any advice or steps that worked for you.

Thanks in advance!

Alina

[Greg_S.]

@authentic_Songbird5E82 you posted in the Photoshop Elements Community Forum.  I have moved your post to the Adobe Account, Payment and Plan forum where, hopefully, you will get more knowledgeable help.

[kglad · Accepted solution]

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change your country on adobe.com, https://www.adobe.com/international/selector/

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html