Can't change Credit card. and cannot chat support access.

New Here ,
Jul 02, 2022 Jul 02, 2022

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My credit card can't approve Creative Cloud payment I want to change credit card but said "There’s a billing issue. Update your payment information for uninterrupted service.

 

"We’ve encountered an error processing your information. Try submitting again, or use a different web browser."

 

If enter Adobe Virtual Assistant said "Service Unavailable Please refresh this page or try the options below." but I refresh or change Internet ISP and change computer still seen this messages. I want to help this problem. Thank You

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Account management , Billing

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Adobe Community Professional ,
Jul 02, 2022 Jul 02, 2022

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Hi @Natthanat21928303a0li,

Try the following methods to contact support

Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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