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Can't change mine creative cloude plan

New Here ,
Oct 29, 2022 Oct 29, 2022

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Hi there, I have had the photography plan for a few years now. Bought a new hardware a while ago and then got an offer to try creative cloud all plans or whatever it's called. Something went wrong and now I have double plans under the same account. When I go under manage my plan the only option there is to "cancel your service" under my accounts. If I choose to close the newer plan, I have to pay like 219 USD for an earlier closing! Wondering if it would be possible to downgrade it to the photographer plan and terminate my other old plan that I already had, but as I said none of this is possible at the moment, any ideas? Can't get in touch with any support either to sort this out!
Both my plans are now payed for october, so no trouble with the transactions! Regards Bill

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correct answers 2 Correct answers

Community Expert , Oct 31, 2022 Oct 31, 2022

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer th

...

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Adobe Employee , Oct 31, 2022 Oct 31, 2022

I understand, Bill; please use a different device to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen 

 

The chat window will automatically open, so if it does not, then either the browser settings or security software is blocking you from contacting us.  The chat experience works on mobile devices in addition to desktop computers.  You can also select the Additional Contact options, in the chat window, to display a phone number to contact us.

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Adobe Employee ,
Oct 31, 2022 Oct 31, 2022

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Bill, I am sorry that you accidentally subscribed to a second plan.  Please contact our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen so direct assistance can be provided to assist with the cancellation process.

 

For future viewers of this process, you can use the process listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html to cancel an unwanted or duplicate membership.  You do need to act fast, as most membership types become a paid membership after the trial period ends.  If this has occurred then please contact our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen for help.

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New Here ,
Oct 31, 2022 Oct 31, 2022

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Hi Jeff and thanks for your attempt to help but you are sending me to pages I have already visited! I do not get any support (or the option to chat) from there, but instead I am referred to FAQ pages. Something is wrong with my accounts as I can't choose another plan by downgrading, the only option I have is to cancel my membership! Any other thoughts?

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Oct 31, 2022 Oct 31, 2022

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I understand, Bill; please use a different device to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen 

 

The chat window will automatically open, so if it does not, then either the browser settings or security software is blocking you from contacting us.  The chat experience works on mobile devices in addition to desktop computers.  You can also select the Additional Contact options, in the chat window, to display a phone number to contact us.

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New Here ,
Oct 31, 2022 Oct 31, 2022

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Cheers, I'll give it a go:)

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