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Can't change my adobe subscription

New Here ,
May 19, 2023 May 19, 2023

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Hi, recently I wanted to upgrade from Photography Plan Subscribtion to Full adobe creative plan with all apps included. There is no option available for me to change the plan, only to cancel it with down payment of what's left in the subscription agreement. Please help cause I am in nedd to start video editing with Premiere Pro.

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Community Expert ,
May 19, 2023 May 19, 2023

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contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from cc desktop>

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New Here ,
May 24, 2023 May 24, 2023

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Hello, I still can't change my adobe plan. It says that I have failed a
payment while I have everything paid and covered with invoice's from every
month. Please fix this issue since I am your customer from 2 years and it's
ridicoulus that I have to write multiple e-mails to upgrade for more
expensive plan...
Sincerely
Karol Heliński

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Adobe Employee ,
May 24, 2023 May 24, 2023

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Karol, I am sorry you are unable to manage your plan or contact us. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen as suggested by Kglad, to begin a secure chat session with a member of our support team. 

 

You are currently posting in a public discussion forum visible to anyone with Internet access. If the chat window fails to open, then please use a different device to contact us about the payment failure.

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