Can´t change or quit my plan

[Mattias291636295ggk]

Hello!

I can't change or quit my adobe plan. Right now I have the plan called "Photography" wich include Photoshop and Lightroom, but I would like to upgrade to the plan that includes all Adobe programs. But the button called "manage plan" is not even visible. So I cant quit or change the plan. Why is that?

Looking forward to an answer. Thanks!

Sincerely,

Mattias 

[John T Smith · Accepted solution]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Mattias291636295ggk]

Thank you for the information @John T Smith !

[kglad]

i don't know why you're not seeing a manage subscription button, but your next step is to contact adobe support per @John T Smith's message.

[Mattias291636295ggk]

Thank you for the information @kglad!  

[kglad]

you're welcome. is the issues resolved?

[Mattias291636295ggk]

Yes it is resolved. I realized it was some kind of glitch. All I had to do was to restart Adobe a few times and then it suddenly worked. Finally I can learn After Effects! 😃 

Thank you @kglad !

[kglad]

good to hear! (and you're welcome.)