Can't Change Plan

[kumquatwizard]

Hi guys. I'm trying to change my plan from the 19.99/month Acrobat Pro to the 12.99/month Acrobat Standard plan, but whenever I hit the "agree and subscribe" button it has a pop-up that says "Sorry, we could not change your plan. Please retry." and won't let me change my plan. This is stressing me out a lot and I would really appreciate any help I could get. Thanks a ton.

[kglad · Accepted solution]

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[kumquatwizard]

Thank you so much!! The problem must've been something internal, but after going to the chat link and talking to an agent they were able to help me fix it without much issue. I appreciate your help!! ❤️

[kglad]

you're welcome.

[karan_for_you]

I have finished my Adobe Stock Images trail using 10 free credits before the month ending. When I am upgrading my account, it says "Cant Change Plan. Please retry." How should I proceed? 

[Kanikas]

Hi Karan,

As I understand, you are unable to upgrade Stock plan. Kindly get in touch with our support team as they can help you to change/upgrade plan. You may use this link to contact support: https://adobe.ly/3ZjFy2a.

Hope this helps.

Thanks

[kglad]

and type "agent" in the chat field to bypass the bot.