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Can't Contact Customer Support - Mission Impossible

New Here ,
Feb 10, 2021 Feb 10, 2021

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Hello,

 

It's been weeks that I have been trying to reach customer support which is very frustrating. Emials don't get received and the chat option just redirects to tthe same page. 

 

I have received in December my confirmation mail tthat my student status has been validated and cleared. However Adobe keeps sutracting the regular monthly fee from my account. I would like customer service to please adjust the payment plan and return the excess payment which was deducted from my account. Also, it would be greatt if the possibiliyt to reach customer service could be fixed since this is very frustrating. It rather seems like customer service intentionally doesn't want to be bothered.

 

Thanks & Best

TOPICS
Account management, Billing

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Adobe Community Professional ,
Feb 10, 2021 Feb 10, 2021

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Adobe does not provide email support. Your options are using Chat or making a phone call. To use chat, you must be:

 

  1. Signed in with your Adobe ID
  2. Allow cookies in your web browser
  3. Disable any ad, pop-up, or script blockers


Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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New Here ,
Feb 18, 2021 Feb 18, 2021

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Hello,

 

the chat function does not work for me, the site keeps redirecting me (being logged in) and does not display any type of chat support...

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Adobe Community Professional ,
Feb 18, 2021 Feb 18, 2021

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I'd try clearing cookies on your current browser. Quite a few websites start having issues if you have what they consider to be too many cookies. If that doesn't work, try using a different browser, because annoyingly that is sometimes the issue. 

 

Or you can try a phone call, using the information on the page I gave you a link for.

 

I hope one of these works for you.

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New Here ,
Feb 18, 2021 Feb 18, 2021

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Thank you, I will try that!
Do you happen to know when the customer support chat has office hours? This isn't displayed either, unfortunately. 

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Adobe Community Professional ,
Feb 18, 2021 Feb 18, 2021

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LATEST

Hi @Anastasia5EA5,

Online chat is available in English 24/7.

Phone support hours vary by region and are posted below.

https://helpx.adobe.com/contact/phone.html.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
Feb 10, 2021 Feb 10, 2021

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What do you mean "emails don't get received"? Where did you get an email address?

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