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Hi! I'm wanting to change my payment method from an English card to a Dutch card, but i'm not able to insert the dutch card details (as the card number also includes letters). Does anybody know how I can change this please?
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The country associated with your adobe id must match the store you purchase from and must match the payment address.
otherwise, change what's necessary:
change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html
change currency - https://forums.adobe.com/thread/1999694
change store - http://www.adobe.com/store_selector/storeselector.html
change adobe.com website language - https://forums.adobe.com/thread/1999693
and, if the above fails to help, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....
p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html
p.p.p.s. you can also use twitter to tweet @AdobeCare.