My credit card expired and I received an email from Adobe informing that I must updade my payment method.
Although I have a student subscription and I pay 19.99 euros monthly, the amount that Adobe claims that I owe is 30,74 euros.
Adobe didn't sent any invoice with details. So although I will be paying with a slight delay of a few days I don't understand how they can charge me 10 euros more. Also I don't know if is just for 1 month or if due to the renovation of the subscription that bigger amount will be charged from now on every month.
Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730