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can't get lightroom classic

New Here ,
May 18, 2022 May 18, 2022

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So I'm brand new to using lightroom and made an account on my microsoft account. I got the Lightroom 1TB. The best one there was. Then I went to my friends house and he was showing me how to edit on Lightroom Classic. So I rolled home and went to download Lightroom Classic and it wouldn't let me. Said I don't have that subscription. No problem right, I'll just upgrade my subscription, wrong. It isn't available through microsoft. So i contacted microsoft and they cancelled my subscription and issued a full refund. Now, multiple days later, I still can't subscribe to lightroom classic. The system still shows my Microsoft subscription as active. I have a Lightroom account full of photos and don't want to use a different email. This is a really bad bug in the system and the chat people aren't helpful at all. They keep saying it's microsoft but microsoft keeps sending me back to adobe saying they can't do anything else

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Community Expert ,
May 19, 2022 May 19, 2022

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Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem

 

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Community Expert ,
May 19, 2022 May 19, 2022

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Try removing your old subscription before installing a new one

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

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New Here ,
May 19, 2022 May 19, 2022

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this doesn't work. Just confirms that this is in fact a bug. A new user to a program is being asked to open command prompt programs to troubleshoot a subscription inaccuracy 

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Community Expert ,
May 19, 2022 May 19, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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