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Can't get Lightroom Premium for Mobile

New Here ,
Sep 25, 2023 Sep 25, 2023

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I had to switch phones recently, and I logged in Lightroom on my new phone and tried to Restore Purchase, but it kept telling me that I don't have any previous purchases. I went to the Galaxy Store where I saw that I had an ongoing subscription, and I decided to deactivate it and start from scratch. Sadly now, I get an error message telling me that "Couldn't complete purchase. Already purchased. Error code: IS9224/6050/VbZkMJABQe" Another message I get is "Unable to process purchase. The Galaxy Store was unable to process your purchase at the moment"

 

Can anyone help?

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

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contact the store where you made your purchase. 

 

===================================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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